SUPPORT

 
Exams & COVID-19

Are your SELT Test Centres fully operational?

The large majority of our SELT Test Centres delivering LanguageCert SELT exams globally remain operational, unless individual Test Centres are unable to stay open due to local health and safety restrictions. Since 19 July 2021, all COVID-19 restrictions in the UK have been removed. Check the list of all our operational SELT Test Centres around the world.

What is the latest situation in the UK?

Since 19 July 2021, all COVID-19 restrictions in the UK have been removed. Check the list of all our operational SELT Test Centres around the world.

How do you ensure the health and safety of your candidates and staff?

LanguageCert remains committed to ensuring the health and safety of its candidates and employees; safety practices in our SELT Test Centres around the world continue to be enacted throughout the testing process, while complying with local government guidelines. These procedures include deep cleaning of all premises and equipment, and providing hand sanitizer and disposable wipes. It is also compulsory for everyone to wear masks at our global SELT Test Centres (including in the UK) for the foreseeable future. We continue to monitor the evolving situation on a daily basis, actively following advice from local governments. For further information about safety practices throughout the testing process, please visit: https://www.prometric.com/covid-19-update/test-center-policies.

How can I stay up-to-date?

This can be done in several ways – Visa applicants can:

What do I do if I purchased a LanguageCert SELT voucher because my local SELT Test Centre was temporarily closed?

We will contact you as soon as we are confident your local SELT Test Centre is preparing to re-open so that you can book your preferred exam date and time slot.

Do I have to wear a mask during my SELT exam?

It is compulsory for everyone to wear masks at our global SELT Test Centres (including in the UK) for the foreseeable future. If you have a medical exemption, please contact our Customer Service team to discuss special arrangements.
Exam Types

What is a SELT?

SELTs are Secure English Language exams approved by the UK Visa and Immigration service (UKVI) for Leave to remain, British Citizenship, Work and Student Visas. LanguageCert is one of very few UKVI approved global SELT providers, offering LanguageCert International ESOL SELT exams for all visa types.

Which SELT exam do I need to take?

LanguageCert SELT exams offered for UK visa purposes are:

  • LanguageCert International ESOL SELT (Listening, Reading, Writing & Speaking) – a single-branded four-skill language test accepted for work and study visas. This assessment solution is based on the Ofqual-regulated International ESOL (Listening, Reading, Writing & Speaking) exam suite, which is recognised internationally and is available at the following CEFR levels: B1, B2, C1, C2.
  • LanguageCert International ESOL SELT (Speaking & Listening) – an Ofqual regulated two-skill language test designed specifically for visa and immigration purposes, available at levels A1, A2, B1. The level and type of the exam you need to take is determined by the type of visa you require.

Why choose LanguageCert?

LanguageCert is committed to its mission of developing and delivering high-quality English language skills assessment and certification that enhance the lives, education and career prospects of candidates across the world. We offer internationally recognised English language qualifications through a secure and smooth exam process that allows you to focus on what matters the most, that is your UK visa exam! We are here to provide flexible exam dates and times at short notice, produce fast, reliable exam results and offer friendly support.

We also provide complimentary LanguageCert International ESOL certificates to candidates that meet the Pass requirements of the respective qualifications in their SELT exams.

YOUR LANGUAGECERT ACCOUNT

It’s the first time I take an exam through LanguageCert. How do I register?

Simply select the exam you are interested in at LanguageCert SELT website and you will be prompted to create a LanguageCert Account.

What happens if I have changed my name, and my name is different from the one on my identity document?

A test taker who has changed their name from the one in their identity document MUST PROVIDE ACCEPTABLE IDENTIFICATION IN THEIR NEW NAME. The following documents will NOT be accepted:

  • marriage certificate
  • UK spouse visa in a passport or a Biometric Residence Permit (BRP)
  • original deed poll change of name document

Where a test taker does not have a valid identity document they should Contact the Home Office.

If a test taker has  a previous gender (including a different name) that they do not want the test centre staff to see or for it to show on their test result, they should email sensitivebookings@homeoffice.gov.uk before booking the  test. 

 

I already have a LanguageCert Account. What do I need to do to register for my exam?

Click here in order to register for your exam and use your existing credentials (user name and password).

I cannot access my LanguageCert Account. What should I do to reset my password?

If you find yourself locked out of your LanguageCert Account click here and follow the on-screen instructions. For further information you may contact our Customer Service.

What documentation do I need to book a SELT exam?

You must have a valid form of photographic ID, such as a Passport, EU ID card, Valid Travel Document (this does not include Emergency Travel Documents), Biometric Residence Permits (BRP), Biometric Residence Card (BRC), Government ID card (only accepted in the country it was issued in). You MUST ensure ALL your Candidate Profile details (names, date of birth, ID number, nationality) match identically to the details contained within the ID. Please note, you MUST bring the SAME photo ID on exam day.
Before your Exam

How do I make arrangements if I require assistance on exam day?

If you require any form of assistance because of a disability for example, it is important that you contact our Customer Service team before booking your exam and we will endeavour to accommodate your needs. If you have already booked your exam, please contact Customer Service as soon as convenient. 

How does COVID-19 affect my UK visa English language exam?

At present, the majority of SELT Test Centres around the world are open. However, if your local Test Centre is closed, you can purchase a LanguageCert SELT exam voucher online, which will allow you to book an exam slot at a later date, once your local SELT Test Centre re-opens.

Where can I take LanguageCert International ESOL SELT exams?

As per UKVI requirement, UK visa exams must be taken at SELT Test Centres. To find a SELT Test Centre near you, click here.

Can I take LanguageCert International ESOL SELT exams online?

LanguageCert SELT exams are not available via LanguageCert Online exams with live remote invigilation. LanguageCert SELT exams are available only at SELT Test Centres.

How can I book LanguageCert International ESOL SELT exams?

You can book your exam here.

How can I reschedule my exam?

To select a new date and time to take your SELT exam, simply log in to your LanguageCert Account, select "Overview", find the exam you wish to reschedule and select “Change date” which is displayed under "My exams". Please note that you can reschedule your exam free of charge up to 72 hours before its start time. An administrative fee will be charged after this point.

What happens if I have changed my name, and my name is different from the one on my identity document?

A test taker who has changed their name from the one in their identity document MUST PROVIDE ACCEPTABLE IDENTIFICATION IN THEIR NEW NAME. The following documents will NOT be accepted:

  • marriage certificate
  • UK spouse visa in a passport or a Biometric Residence Permit (BRP)
  • original deed poll change of name document

Where a test taker does not have a valid identity document they should Contact the Home Office.

If a test taker has  a previous gender (including a different name) that they do not want the test centre staff to see or for it to show on their test result, they should email sensitivebookings@homeoffice.gov.uk before booking the  test. 

 

How can I prepare for my LanguageCert SELT exam?

LanguageCert has a wide variety of free self-study resources available, including practice papers, videos, as well as information on preparation publications.

Is car parking available at the SELT Test Centres?

No, there is no car parking available at any of the SELT Test Centres. It’s important that you plan your journey in advance in order to arrive at the Test Centre at the specified time. If you will be driving to the Test Centre please make sure that you plan ahead to identify nearby car parks.

How can I help to keep the test centre environment safe and hygienic?

All of our test centres have pre-exam waiting areas. Please ensure that you dispose of any tissues, empty drinks bottles or cups and general rubbish appropriately. Please avoid leaving any such items undisposed within the test centre. 

How do transgender customers who do not want to disclose their previous identity when booking a SELT test go about arranging this?

Transgender customers who do not want to disclose their previous identity should refer to the gov.uk SELT pages for guidance.

Will candidates who have purchased Take2 for LanguageCert SELT 4facet exams get a refund if they unexpectedly achieve a High Pass for BOTH components?

No, the service is non-transferable, non-refundable and cannot under any circumstances be redeemed for cash or credit.

Will candidates who have purchased Take2 for LanguageCert SELT 4facet exams get a refund if they fail BOTH components?

No. The service is non-refundable and can also been activated/redeemed under specific conditions.

Can candidates add Take2 for LanguageCert SELT 4facet exams after the registration?

Take2 can be purchased only during the initial SELT test booking.

Can I bring a relative or a friend to the Test Centre?

ONLY candidates can attend the Test Centre. NO visitors are allowed to attend the Test Centre. 

What documentation do I need to book AND sit a SELT exam?

You must have a valid form of photographic ID, such as a Passport, EU ID card, Valid Travel Document (this does not include Emergency Travel Documents), Biometric Residence Permits (BRP), Biometric Residence Card (BRC), Government ID card (only accepted in the country it was issued in). You MUST ensure ALL your Candidate Profile details (names, date of birth, ID number, nationality) match identically to the details contained within the ID. Please note, you MUST bring the SAME photo ID on exam day.

What time do I need to arrive at the Test Centre?

You MUST arrive at the Test Centre at least 30 minutes before the exam begins.

Will I need to use a computer?

The LanguageCert SELT Written exam is taken on a computer. The LanguageCert SELT Speaking exam is a short conversation with an examiner online

What information is available for people from Afghanistan?

The following information about support for people from Afghanistan has been published by the Home Office on GOV.UK:

DURING YOUR EXAM

How do I make arrangements if I require assistance on exam day?

If you require any form of assistance because of a disability for example, it is important that you contact our Customer Service team before booking your exam and we will endeavour to accommodate your needs. If you have already booked your exam, please contact Customer Service as soon as convenient.

What do I need to do on my exam day?

  • You MUST arrive at the Test Centre at least 30 minutes before the exam begins.
  • You MUST bring the same photo ID you used to book your exam
  • All details (names, date of birth, ID number, nationality) on your photo ID MUST match your Candidate Profile Details as used to book your exam. 
  •  
  • Exam instructions will be provided at the Test Centre on the day. 
  • Ensure you read the Summary of Exam Regulation. 
  •  

What happens if I have changed my name, and my name is different from the one on my identity document?

A test taker who has changed their name from the one in their identity document MUST PROVIDE ACCEPTABLE IDENTIFICATION IN THEIR NEW NAME. The following documents will NOT be accepted:

  • marriage certificate
  • UK spouse visa in a passport or a Biometric Residence Permit (BRP)
  • original deed poll change of name document

Where a test taker does not have a valid identity document they should Contact the Home Office.

If a test taker has  a previous gender (including a different name) that they do not want the test centre staff to see or for it to show on their test result, they should email sensitivebookings@homeoffice.gov.uk before booking the  test. 

 

What documentation MUST I bring to sit the exam?

You MUST bring the same photo ID you used to book your exam. You MUST ensure ALL your Candidate Profile details (names, date of birth, ID number, nationality) match identically to the details contained within the ID. 

Do I keep my personal belongings during the exam?

You will be provided with a locker to leave your belongings while taking your exam. Bags, mobile phones and other personal items are not allowed into the exam room.

Do I take all parts of my exam on the same day?

The LanguageCert International ESOL SELT (Speaking & Listening) exam is a short session during which both skills are tested.
If you take a LanguageCert International ESOL SELT (Listening, Reading, Writing & Speaking) exam:

  • when registering for your exam, you can select to take the Speaking component on the same day with the Listening, Reading, Writing component or within a period of 14 days
  • the Listening, Reading and Writing section of the test are always completed immediately after each other and with no break

What should I expect on exam day?

Read our user-friendly guide on what to expect on exam day

What is SELT the exam format?

The LanguageCert International ESOL SELT (Speaking & Listening) exam is a short online conversation with a live interlocutor.

The LanguageCert International ESOL SELT (Listening, Reading, Writing & Speaking) exam consists of two components:

  • the Written component (Listening, Reading, Writing), which is taken on a computer
  • the Spoken component (Speaking), which is an online interview with a live Interlocutor

Are bathroom breaks allowed during an exam?

Breaks are only allowed during the Reading and Writing parts, but not not during Listening, Speaking or the Listening & Speaking exam.

Can I bring a relative or a friend to the Test Centre?

ONLY candidates can attend the Test Centre. NO visitors are allowed to attend the Test Centre. 

Is car parking available at the SELT Test Centres?

No, there is no car parking available at any of the SELT Test Centres. It’s important that you plan your journey in advance in order to arrive at the Test Centre at the specified time. If you will be driving to the Test Centre please make sure that you plan ahead to identify nearby car parks.

Do I have to wear a mask during my SELT exam?

It is compulsory for everyone to wear masks at our global SELT Test Centres (including in the UK) for the foreseeable future. If you have a medical exemption, please contact our Customer Service team to discuss special arrangements.
EXAM RESULTS AND CERTIFICATES

What is the passing score of my SELT exam?

The passing score for each exam differs. SELT passing score will also appear on your Test Report. You can check the webpage of the SELT exam you’re interested in to find out the passing score you need to achieve.

How will I receive my results?

Your Test Report is sent via email and are also uploaded on your LanguageCert Account.

How long does it take to get my results?

If you are taking a Speaking & Listening exam, your preliminary results will be available a few minutes after your exam. The official Test Report will be issued 3 working days after your exam day. If you are taking a Listening, Reading, Writing & Speaking exam your Test Report will be issued 5 working days after you have completed both components of your exam.

LanguageCert Certificates

If you achieve an average score of 60% or more in Speaking & Listening or 50% or more in Listening, Reading, Writing and/or Speaking you will be awarded the corresponding LanguageCert International ESOL certificate(s), regardless of whether you have reached your UKVI target scores in each of the language skills tested.

What is a Unique Reference Number (URN)?

The Unique Reference Number (URN) is required for your visa application and can be found on your Test Report.
PRIVACY POLICY

Why do I have to provide my personal data to LanguageCert?

When we provide you with examination and certification services, some information about you is required in order to confirm your identity, ensure the validity of your result and certificates and provide you with a great experience.

Who has access to my personal information?

Your privacy is extremely important to us and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services. Only designated personnel and approved business partners in cooperation with whom we provide you our certification services have access to your personal information. We do not sell, share, rent, forward, exchange or otherwise pass on any personal information to third parties, except in the case where we are required to do so by law or by a governmental authority, or if it is required in order to protect the rights, property or safety of LanguageCert/ PeopleCert, and our business partners. You can read our Terms of Use and Privacy Policy for more information.

Support channels

Our expertly trained customer service is ready to answer your questions and solve your problems 24/7 available up to 24 hours a day and 7 days a week via contact form, chat, email or phone.